Shipping policy
Shipping Policy
Thank you for shopping with Happy Llama.
Processing Times
Orders are typically processed and dispatched within 1–3 business days.
During particularly busy periods, holidays, special events or periods of high order volume, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation where applicable.
Shipping Within Ireland
Orders shipped within Ireland typically arrive within 1–5 business days after dispatch.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
International Shipping
Happy Llama offers international shipping to available destinations shown at checkout.
International delivery times vary depending on the destination, shipping service and, where applicable, customs clearance.
Available shipping options and charges will be displayed at checkout before you complete your purchase.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on the delivery destination and available shipping method.
You will be able to review the applicable shipping charge before completing your order.
Tracking
Tracking information will be provided where tracking is available for the selected shipping service.
Where available, tracking details will be included in or following your shipping confirmation email.
Customs, Duties and Import Charges
For orders delivered to destinations where customs duties, import VAT, taxes or other import charges apply, these charges may be payable by the recipient unless otherwise stated at checkout.
Such charges are determined by the relevant authorities in the destination country and are generally not included in the product price or shipping charge unless expressly stated otherwise.
Customs clearance may occasionally cause delivery delays that are outside our reasonable control.
Customers are responsible for checking any applicable import requirements or charges in their destination country.
Incorrect or Incomplete Addresses
Please check your shipping address carefully before completing your order.
If you notice an error after placing your order, please contact us as soon as possible at info@happyllama.ie.
We will try to correct the address before dispatch where possible.
Additional delivery costs resulting directly from incorrect or incomplete address information supplied by the customer may be charged to the customer where permitted by applicable law.
Lost, Damaged or Delayed Orders
If your order is significantly delayed, lost in transit or arrives damaged, please contact us at info@happyllama.ie.
We will investigate the issue with the relevant delivery provider and, where applicable, arrange the appropriate remedy.
Where Happy Llama arranges delivery, responsibility for the goods remains with us until you, or a person nominated by you, takes physical possession of them, except where applicable law provides otherwise.
Nothing in this Shipping Policy limits your statutory rights under applicable Irish or European Union consumer law.
Contact Us
If you have any questions about shipping or an existing delivery, please contact:
Happy Llama
Galway, Ireland
info@happyllama.ie